ITS Telecom Ltd.

 

SYSTEM & SET INFO

IP OFFICE

PARTNER

1400 SERIES SETS

7000 SERIES SETS

 

PROGRAMMING TEMPLATES

T7208

T7316 / T7316E

M7208

M7324 / M7310

 

TIME CHANGE INSTRUCTIONS

AVAYA IPO 500

AVAYA IPO PARTNER

308

BCM50

CICS

MICS

MICS 1T1

T7208 SETS ONLY SYSTEMS

 

RESOURCES


TELEPHONE SET RESOURCES

 

1403/1603 1408/1608 1416/1616 OR BM32

LABEL

 

T7100

USER CARD

 

T7208

LABEL

USER CARD

 

T7316E

LABEL

USER CARD

 

T24KIM (KEY INDICATOR MODULE)

LABEL

 

T7406E CORDLESS

LABEL

USER GUIDE

QUICK REFERENCE

 

SYSTEM WIDE

FEATURE GUIDE

FEATURE QUICK REFERENCE

CODE CARD

CONFERENCE CALL

 


SYSTEM RESOURCES

 

308

OWNERS MANUAL REQUEST

TIME CHANGE

PERSONAL SPEED DIAL

SYSTEM SPEED DIAL

CONFERENCE CALL

 

BCM50

TIME CHANGE

CONFERENCE CALL

 

CICS - COMPACT ICS

MANUAL

TIME CHANGE - NEW SOFTWARE

TIME CHANGE - OLD SOFTWARE

PERSONAL SPEED DIAL

SYSTEM SPEED DIAL

CONFERENCE CALL

 

MICS - MODULAR ICS

MANUAL

TIME CHANGE - NEW SOFTWARE

TIME CHANGE - OLD SOFTWARE

PERSONAL SPEED DIAL

SYSTEM SPEED DIAL

CONFERENCE CALL

 

IP OFFICE 500

USER GUIDE

QUICK REFERENCE

 

IP OFFICE PARTNER

USER GUIDE

QUICK REFERENCE

 


VOICEMAIL RESOURCES

 

STARTALK FLASH

MANUAL

QUICK REFERENCE

TIME CHANGE

 

CALLPILOT 100/150

MANUAL

USER GUIDE

QUICK REFERENCE

MAILBOX INITIALIZATION

ACCESS MBOX IN OFFICE

ACCESS MBOX OUT OF OFFICE

CHANGE GRTG OUT OF OFFICE

 

CALLPILOT CALL CENTER

USER GUIDE

 

IP OFFICE EMBEDDED

USER GUIDE

QUICK REFERENCE

 

IP OFFICE PARTNER

USER GUIDE

QUICK REFERENCE

 


PERIPHERALS

 

ATA-2

(ANALOG TERMINAL ADAPTER)

MANUAL

 

POLYCOM ACU THRU ATA-2

QUICK REFERENCE

 

...THE ANSWER IN PHONE SYSTEMS...


Connecting Vancouver Island to the world

one phone at a time

Project a professional image to callers. Move your receptionist to other things beyond just directing calls. Be more responsive and available for customers. Your telephone is the critical interface that determines how easy it is to use the telephone system, and in turn, how productive, effective and satisfied your employees can be. Avaya offers a wide variety of user friendly telephones to fit any niche in business from the front desk to the conference room. Choose from a variety of affordable and easy-to use telecommunication systems with advanced features like automated attendant, voicemail, skills-based routing and desktop messaging...

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IP OFFICE

IP Office Brochure

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to - with the elegant simplicity and ease of use small businesses consider a 'must have'.

This best of both worlds helps growing businesses differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

Three IP Office Editions to Meet Your Distinct Business Needs Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

Keep costs down and still get the key communications capabilities with the Essential Edition. Gain ten times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.

Power Your People - User Productivity Solutions

ESSENTIAL Edition Fact Sheet

Receptionist - Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

 

PREFERRED Edition Fact Sheet

Power User - Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages (voice, email, and fax) in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Mobile Worker - Make any mobile phone an extension of the office phone system-complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

Office Worker - Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who's on the phone, away, or on 'do not disturb'), and for messaging, speed dial and IM.

Teleworker - Give teleworkers (employees who work remotely full-time) the same phone and functionality they'd have in the office Users connect their phones to the company's phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

 

ADVANCED Edition Fact Sheet

Customer Service Supervisor - This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Customer Service Agent - This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

 

Features & Benefits

Lower mobile phone and long-distance bills - IP Office helps reduce mobile phone and long-distance chargers by routing calls through the system and over broadband links.

Built-in resiliency - For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.

No conference calling fees - IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.

Centralized administration - IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.

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PARTNER Advanced Communications System

PARTNER ACS Fact Sheet

PARTNER Advanced Communications System (ACS) is a small business phone system that provides the reliability and simplicity of traditional telephony with the advanced functionality of IP telephony. It supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. Partner ACS offers options that include Caller ID*, Distinctive Ringing, Send All Calls, Speed Dialing, And five-party conferencing. In addition to these productivity tools, the system also has a wide range of cost-control features.

PARTNER ACS is a converged small business phone system that is designed to help meet the complex business needs facing small enterprises today.

PARTNER Hardware - PARTNER Hardware is the foundation of the PARTNER system. It includes the R8.0 Process Module, expansion modules (which adds incoming lines and/or phones), 2-slot and 5-slot carriers, and PC cards that provide features such as backup and restore, direct extension dialing, and more.

PARTNER Messaging - PARTNER ACS offers two messaging options: (1) PARTNER Voice Messaging (PVM) card, available through a plug-in PC card, provides basic voicemail and attendant capabilities. The configurations consists of two voice channels (ports) and up to 12 mailboxes. (2) The PARTNER Messaging module, PARTNER Messaging R8, is designed for customers who require moderate to advanced voice messaging capabilities and provides two, four, or six voice channels and up to 200 mailboxes..

PARTNER Telephones - PARTNER ACS telephones have a sleek design and superior tactile feel. Models range from basic business phones to executive sets designed for users whose phones are critical to their business lives. They are available in versions with 6-button, 18-button, and 34-button displays, as well as wireless phones that let you roam the office.

*Requires Caller ID service from your telephone service provider

 

Features & Benefits

Choose your connection - Connect PARTNER ACS to analog lines, a T1, or newer IP-based technologies such as SIP (Session Initiation Protocol) trunking, which can provide cost savings.

Keep everyone in touch - Enable calls that come to your desk phone to ring simultaneously on your cell or home phone while away from the office. In the office but away from your desk? Take a PARTNER wireless phone with you!

Messaging, conferencing, and more - Automatically receive notification and listen to voice messages when out of the office, or listen to your voice messages right from your email inbox. Quickly set up conference calls with up to five people to enable cost-effective collaboration.

Accessorize your PARTNER - Easily add fax machines, single-line cordless phones, credit card machines, modems, contact closures, and more. No special equipment is required.

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1400 Series Digital Deskphones - Fact Sheet

The 1400 Series Digital Deskphones have been engineered to adapt to your company's growing needs. The headset interface allows you to attach headsets on your 1408 Digital Deskphone and 1416 Digital Deskphone, while the 32-button expansion module for the 1416 Digital Deskphone can be custom-programmed to fulfill a wide range of specific user needs.

 

7000 Series Digital Deskphones - Fact Sheet

The 7000 Series Digital Deskphones set the standard for durability, reliability, and flexibility. These phones offer a wide range of user-friendly features to suit many business environments and users - from the front desk to the conference room, from supervisors who spend their days on the phone to mobile works who are never at their desks.

The 7000 series phones support the Avaya Business Communications Manager system can be easily added as your business grows.